hue sync box no signal detected hue sync box no signal detected

So almost every software or App will release patches for the upgrading. If you havent done that yet, first install your Hue Bridge. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. This is a two-part combo of an app and a new physical device. Copyright 2000-2023 M2N Limited E. & O.E. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. It should display a wide range of software and apps installed on your device. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. . This is the first app youll need. I just couldn't get a decent effect with the light bars. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Who knows? Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. Some users reported that the app would lose connectivity as often as once every hour. There are applications that claim to work on Smart TV's with this box however they do not work . Many users tell me that their app would be lost connectivity once per hour. You also can keep the old installer files like Hue Sync Apps on your computer. Download the Hue Sync mobile app from the App Store or Google Play Store. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. This is a pretty glaring problem. Is your Hue Bridge connected and added to the Hue app? Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Hello just here to say you are my favorite person as this has fixed my issue too!! In order to try this fix, you need to delete your apps data. Press J to jump to the feed. This will show you a folder full of data for all of your apps. Do You HAVE To Use The Kasa App For Your Kasa Devices? Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Swipe to the left on where it says "Home" and tap "Remove". But you should ensure a steady internet connection for your Hue Sync Box. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Yes, but it only recognizes when it is HDR. Scroll down and tap on "HomeKit". Connectivity Issue with Hue Bridge and Hue Sync. Philips Hue Sync - Apps on Google Play Required fields are marked *. Mine especially has issues with Dolby Vision. You may have an access point or two within your home if you like to use smart home devices. Really, I'm the first to have these issues? If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. If you are unsure about installation, refer to the manual that came with your Hue sync box. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. You also need to install the new Sync app on your PC or Mac. Hue Play HDMI Sync box | Page 20 | AVForums On a Mac, the data folder is called the cache.. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Cmcruz32, User profile for user: Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. This website uses the TMDb API but is not endorsed or certified by TMDb. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Your Hue lights can now sync to those while the signal is passed through to your TV. I have the same problem if I use apple TV straight to the TV. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Hue Play HDMI Sync Box - HomeSeer Message Board Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 Your email address will not be published. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. So it's the sync box that's got the problem, not the wifi. I am loving mine with the gradient strip as well. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Description. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Press the button on the Hue Bridge. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. Philips Hue Sync - Apps on Google Play The lights will only work when the content is 4k HD or HDR. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Your comment will be manually reviewed and approved by Tristan in less than a week. Ive fixed it. jdo_apple. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. So, it would seem I'm the only one having this issue. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Can It Support Both?! Youve probably already guessed the solution here. He has therefore loved seeing smart homes hit the mainstream. You must want to solve this problem to enjoy it. They release a new version constantly, you can see. Read more. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Got it as a gift in December, and have been using it ever since. How to set up Hue sync box | Philips Hue US So you should consider a couple of things like your WiFi connection. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. It may be that the users are not familiar with how to use it, or some hardware and software problems. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Is Philips Hue Z-Wave or Zigbee? Can we ask, have you tried any other configurations? With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. Does your eye start adapting? Everything that happens on scenario 1 happens here. It can be for all of your Hue devices. Losing Signal While Using Secondary HDMI Ports. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Everything that happens on scenario 1 happens here. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. You can also just wait it out. All Rights Reserved. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Users are divided on this particular feature. My Smart Plug Keeps Turning On (or Off) By Itself! The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. And the Hue Sync Box connects to your router (via Wi-Fi). 7. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. I've contacted Philips Hue Support but they don't know what they are doing. For some problems, it is difficult for you to find solutions online. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. What if rolling back the upgrade doesnt do the trick? Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. What is different about the Apple product that it doesnt work? *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. You can try these methods to see if they work. ShYnNoK. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. This folder will have sub-folders for each application. To solve the problem, consider removing and reinstalling the same version again. A forum where Apple customers help each other with their products. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. I'm on the fence about the Sync Box and am looking to be convinced by some owners. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? To start the conversation again, simply User profile for user: Open up "Settings" on your iOS device. Website copyrighted Smart Home Winner 2021-2023. Dolby vision wont work correctly on my 2016 LG Oled C6. provided; every potential issue may involve several factors not detailed in the conversations New technology and new devices will always have some problems for many users. If you have not created one, you can do so in the Hue app. There is already the way of entertainment in our modern lives. So, whats causing users to report connection issue after connection issue? Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. APs are also best used for devices that dont require a 100% reliable internet connection. With Philips Hues new devices, all is possible. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Hue Play HDMI Sync box | Page 14 | AVForums They work greatmost of the time. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Philips Hue Sync is a newer product from Philips Hue. The last step is to install the new Sync app on your Mac or PC. All rights reserved. With our lights, sensors and switches, you can make your house the brightest home on the block . Is this normal? A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. So you can reinstall your previous version and uninstall your current version easily. Hold the option key to show the Library folder. You also can seek help from theirTwitter. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. I think almost everyone will like to watch movies, listen to music and play games. Philips Hue Sync Connection Issues With Hue Bridge (How To Fix) However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. However, it just supports 60Hz inputs currently. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Philips Hue on Twitter While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Good question. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. Why cant we view Dolby Vision content when using the Denon receiver? This site contains user submitted content, comments and opinions and is for informational purposes I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). The Hue app is the central control for all of your Hue devices on your smartphone. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories.